Store Policies - Karen Pryor Clicker Training
Call us! We are open 9-5, Eastern Standard Time, Monday - Friday 1-800-47-CLICK

Store Policies

If you prefer to order by phone, call us 9 am-5 pm, EST, Monday - Friday to talk to one of our knowledgeable Customer Service representatives. Our number is 1-800-472-5425. Please have your credit card available. You can also call us if you have any questions about the products we offer, or need help selecting the right product for you and your pet.

Return Policy

All KPCT purchases are backed by our 100% satisfaction guarantee. Products can be returned for any reason within 30 days of the ship date (except where noted in product description), and we will be happy to replace it or issue a refund (not including shipping and handling). Please note that all products are subject to price change and availability.

To exchange or return your product, return the merchandise with a copy of your order to:

Karen Pryor Clicker Training
49 River Street, Suite 3
Waltham, MA 02453

To ensure credit, please return product in resellable condition, in original packaging (if applicable), and with all paperwork, parts, and accessories.

Returning Digital Items

We stand behind our products and your satisfaction with them is important to us. However, we cannot offer refunds on digital goods (Kindle Books, PDFs) once they are downloaded on a computer. If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request. Refund requests must be made within thirty (30) days of your original purchase.

Returning Damaged/Defective Items

If you are returning an item because it is damaged or defective, please call us at 1-800-472-5425 or e-mail us and we will be happy to assist you with a replacement or refund.

Train Better Guarantee

We back our products with training support—that's the Train Better Guarantee.

When you purchase a training product that is covered under the Train Better Guarantee, you are guaranteed training support for the life of that product.

Learn more about the Train Better Guarantee.

 

Shipping

We are pleased to offer free standard shipping for orders shipped within the continental US until 12/15/17. Items over 5 lbs or bulk orders will incur an additional fee.

For orders to Canada and other international orders, shipping fees will be calculated at checkout. Please note that you will be responsible for any duties, taxes and/or customs charges that pertain to your order.

We're here to help! If you have any questions about our store policies or products, please e-mail or call us at 1-800-472-5425 between 9am-5pm EST. We will be sure to respond in a timely manner.

Shipping and Handling

We strive to ship orders within one business day (Monday-Friday).

Orders placed before 2 p.m. EST will typically ship the same day.

Orders placed after 2 p.m. (EST) will typically be shipped the next business day.

Orders placed Friday, Saturday, or Sunday will ship on Monday (excluding holidays).

Delivery times DO NOT include order processing time. Please note that we cannot ship animal treats outside of the United States.

Delivery Rates

Shipping fees are calculated at checkout. Please note for orders to Canada and other international destination, you are responsible for any duties, taxes and/or customs charges that pertain to your order.

We’re here to help! If you have any questions about our store policies or products, please email or call us at 1-800-472-5425 between 9am - 5pm EST. We will be sure to respond in a timely manner.

Promo Codes & Exclusions

If you would like to apply a Promo Code to your purchase, during checkout enter it in the box labeled "Gift Card or Discount Code" and click "Apply." Only one (1) promo code may be used per transaction. Promo Codes may not be combined with any other offers, discounts or coupons and are only applicable to the category being promoted. Offer is valid while supplies last, and does not apply to returns, previously placed orders, or canceled orders due to out-of-stock merchandise.

Products NOT ELIGIBLE for any offers or discounts:

  • Sale Items
  • Bulk Purchases
  • Gift Cards/Certificates
  • Video On Demand
  • Karen Pryor Academy Courses
  • KLIMB Platforms
  • Animal Training: Successful Animal Management Through Positive Reinforcement 

Wholesale Policy

  1. Wholesaler is strictly prohibited from relabeling, repackaging, translating or overlaying labels and packaging of Karen Pryor Clicker Training Products, or altering, modifying, reverse engineering, or otherwise changing the Products, their labels, or packaging in any way.  Wholesaler shall distribute and sell the Products in the packaging with the labeling as received from Karen Pryor Clicker Training.  
  2. Co-packaging, bundling, or any other type of combination with any third-party product is prohibited without prior written authorization from Karen Pryor Clicker Training. bundling of Karen Pryor Clicker Training products by 3rd party vendors needs KPCT approval.