Faq

FAQ


Shipping:

How long will it take to receive my order?
Currently, orders are shipping within 4-5 business days. Longer transit windows for international orders may add to expected delivery times. Thank you for your continued business and for your patience while our fulfillment partners safely transition to full-service operations. Our products are worth the wait!


How long do custom clickers take to ship?

Custom i-clicks take approximately 3 to 6 weeks to produce and ship.

Custom box clickers take approximately 2 to 5 weeks to produce and ship.


How long can I expect to wait for an international order to arrive?

Depending on the country, international orders may require extra time to clear customs. These timelines are dependent on the destination country, the carrier you choose, and the items that were ordered. If you have a country-specific question, please reach out to us at sales@clickertraining.com.


How can I reduce my shipping costs?

Large items such as buoy targets, lollipop targets, clik stiks or bulk packages may drive up overall shipping costs for your order. In some cases, it may be cheaper for you to place multiple orders and have them shipped separately to avoid higher fees for oversized packages.


Returns

All KPCT purchases are backed by our 100% satisfaction guarantee. Products can be returned for any reason within 30 days of the ship date (except where noted in the product description). We will be happy to replace the product or issue a refund (less shipping and handling). Please note that all products are subject to price changes and availability.

To return this merchandise, please contact customer service at 1-800-47-CLICK to request a Return Merchandise Authorization (RMA) Number. Once you receive your RMA number, please discard all promotional materials and ship merchandise to:  


Karen Pryor Clicker Training

C/O Returns Dept

807 Airport Access Road

Traverse City, MI 49686


Please include a copy of this packing slip and reference the RMA(Return Merchant Authorization) number. To ensure credit, product must be in resalable condition, in original packaging (if applicable), and with all paperwork, parts, and accessories.   Refunds will not be issued without the RMA number.  Restocking fee may apply.



Video On Demand

I paid for one year/lifetime access, but when I click on a video it brings me to a purchase page.

Visit https://video.clickertraining.com/ and sign in to your account.


Once you have signed in, you will be able to see your videos by scrolling down to the "My Library" section. Click on the video you would like to watch.


Once you are on the video page, you will see your videos in a list on the right-hand side. Click on any of the videos you see in this list and the video will play right through the website.


How can I upgrade to lifetime access?

Lifetime access upgrades are only available for a short time following our ClickerExpo LIVE! events. Upgrades that are ordered sooner are also cheaper than waiting!


Wholesale


I am interested in becoming a reseller for your products. How do I apply?

You can read about our Authorized Reseller Program and submit an application through this link.

Sales and Promotions

How do I apply a discount code?

If you would like to apply a Promo Code to your purchase, enter the code in the box labeled "Gift Card or Discount Code" during check-out and click "Apply." Only one (1) Promo Code may be used per transaction. Promo Codes may not be combined with any other offers, discounts, or coupons and are only applicable for the category being promoted. Promo offers are valid while supplies last and do not apply to returns, previously placed orders, or orders canceled due to out-of-stock merchandise. We are unable to issue refunds for unclaimed discounts.

What items are excluded from sales and promotions?

Exclusions include all Blue-9 products, Custom Clickers, Gift Cards, Bulk Clickers, Video on Demand, and Karen Pryor Academy courses, and any other items that are already deeply discounted.

Kindle/Ebooks


I purchased a Kindle book and cannot access it. Can you help me?

This video shows you how to access your Kindle downloads.
[insert video here]


Puppy Start Right 

I completed the Puppy Start Right for Instructors course and want to receive discounted Puppy Start Right books. How do I get my discount?

If your discount isn’t already showing when you are logged in to your account in our store, send us an email at sales@clickertraining.com and we will be happy to help you get set up to start saving!


Certified Training Partner Discounts

I am a KPA CTP and am not seeing my discounts when I am logged in to the store. Can you help me?

Absolutely. If you are not seeing your discounts, send us an email at sales@clickertraining.com and we will activate your account to ensure that you receive the appropriate discounts. 


What items are excluded from discounts?

Exclusions include all Blue-9 products, Custom Clickers, Gift Cards, Bulk Clickers, Video on Demand, and Karen Pryor Academy courses. Additional exclusions may apply.