All KPCT purchases are backed by our 100% satisfaction guarantee.
In most cases, products can be returned for any reason within 30 days of the ship date and we will be happy to replace it or issue a refund (not including shipping and handling). Please note that all products are subject to price change and availability.
To exchange or return your product, return the merchandise with a copy of your order to:
Karen Pryor Clicker Training
C/O Returns Dept
807 Airport Access Road
Traverse City, MI 49686
Please return product in good condition, in original boxes (if applicable), and with all paperwork, parts, and accessories to ensure credit.
Returning Damaged/Defective Items
If you are returning an item because it is damaged or defective, please call us at 1-800-472-5425 or e-mail us and we would be happy to assist you with a replacement or refund.