Refund policy

All KPCT purchases are backed by our 100% satisfaction guarantee.

In most cases, products can be returned for any reason within 30 days of the ship date and we will be happy to replace it or issue a refund (not including shipping and handling). Please note that all products are subject to price change and availability.
To exchange or return your product, return the merchandise with a copy of your order to:

Karen Pryor Clicker Training
49 River Street, Suite 3
Waltham, MA 02453

Please return product in good condition, in original boxes (if applicable), and with all paperwork, parts, and accessories to ensure credit.

Returning Damaged/Defective Items

If you are returning an item because it is damaged or defective, please call us at 1-800-472-5425 or e-mail us and we would be happy to assist you with a replacement or refund.