Bridge Over Troubled Waters: Critical Client-Conversation Skills
Susan G. Friedman, Ph. D. - Cincinnati 2016
“The problem is not the animals, it’s the people!”
That is the behavior consultant’s lament! Although we value treating people with the same respect we teach them to have for their animals, we often lack the full skill set to meet this high standard.
Watch Susan's presentation and be ready to pack your interpersonal toolbox with critical new skills. You will learn to stay in dialogue and achieve desired outcomes even in the face of disagreement, high stakes, and strong emotions.